Refund Policy
Effective Date: June 28, 2026
At BRE GENERAL TRADING, we are committed to providing quality products and a fair, transparent shopping experience. This Refund Policy explains when refunds may be issued, how they are processed, and what customers can expect throughout the refund process.
By placing an order through our website, you agree to the terms of this Refund Policy.
1. Refund Eligibility
Refunds may be approved under the following circumstances:
- A returned product meets the requirements outlined in our Return Policy.
- The product arrives damaged during transit.
- The product is confirmed to be defective due to a manufacturing issue.
- An incorrect product was delivered.
- An order is canceled before it has entered processing or shipment.
All refund requests are reviewed on a case-by-case basis and are subject to approval by BRE GENERAL TRADING.
2. How to Request a Refund
To request a refund, please contact our Customer Support Team and provide:
- Order number
- Customer name
- Description of the issue
- Supporting photographs or videos (if applicable)
Our team will review your request and advise you of the next steps.
3. Inspection & Approval
For returned merchandise, refunds are processed only after the product has been received and inspected.
Product inspections are generally completed within 3 business days after the returned item arrives at our designated return facility.
If your refund request is approved, you will receive confirmation by email.
4. Refund Processing Time
Approved refunds are issued to the original payment method used for the purchase.
Once approved, refunds are generally processed within 5–10 business days.
Depending on your bank, credit card issuer, or payment provider, it may take additional time for the funds to appear in your account.
5. Shipping & Freight Charges
Original shipping and delivery charges are generally non-refundable, except when:
- BRE GENERAL TRADING shipped the incorrect product.
- The product arrived damaged during transit.
- The product is confirmed to be defective.
- The return is the result of an error made by BRE GENERAL TRADING.
For approved returns resulting from our error, BRE GENERAL TRADING will also cover the reasonable return shipping or freight charges.
If the return is requested for reasons not caused by our error (such as a change of mind or ordering the wrong item), the customer is responsible for all return shipping and freight costs.
6. Large Containers & Trailer Refunds
Because shipping containers, portable buildings, cabins, and trailers require specialized freight transportation, refunds for these products are subject to additional review.
If an approved return involves oversized freight products:
- The product must be returned in substantially the same condition in which it was delivered.
- Return freight must be authorized by BRE GENERAL TRADING.
- Any applicable transportation costs not caused by our error may be deducted from the refund.
Custom-built, personalized, modified, or special-order containers and trailers are generally not eligible for refunds, except where required by law or where the product is defective or incorrectly supplied.
7. Partial Refunds
A partial refund may be issued when:
- Returned products have missing parts or accessories.
- Products have been used beyond reasonable inspection.
- Products have been damaged after delivery.
- Products are returned in a condition that reduces their resale value.
If a partial refund applies, the reason and amount will be communicated before the refund is processed.
8. Non-Refundable Items
Refunds are generally not available for:
- Custom-built containers
- Customized trailers
- Personalized products
- Special-order items
- Products modified at the customer’s request
- Products damaged through misuse, abuse, negligence, improper storage, or unauthorized modifications
- Products returned outside the approved return period
- Clearance or final sale items, except where required by applicable law
9. Order Cancellations
Orders canceled before processing or shipment are generally eligible for a full refund.
Once an order has entered processing, been shipped, or freight transportation has been scheduled, cancellation may no longer be possible.
If cancellation is no longer available, the order may still qualify for return under our Return Policy.
10. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support Team for assistance.
11. Related Policies
Please also review our:
- Return Policy
- Shipping Policy
- Payment Policy
- Privacy Policy
- Terms & Conditions
These policies work together to explain your rights and responsibilities when purchasing from BRE GENERAL TRADING.
12. Changes to This Refund Policy
BRE GENERAL TRADING reserves the right to update or modify this Refund Policy at any time.
Changes become effective immediately upon publication on this website. The updated Effective Date will appear at the top of this page.
13. Contact Us
If you have any questions regarding refunds or need assistance with a refund request, please contact us.
Business Name:
BRE GENERAL TRADING LLC
Business Address
29005 Salmon River Hwy, Grande Ronde,OR 97347
Phone
+1 (503) 446-8003
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM (Central Time)
Saturday: 9:00 AM – 2:00 PM (Central Time)
Sunday: Closed
Our Customer Support Team typically responds within 1 business day.